From St Michael’s
Our promise to you
- We will respect you, listen to your concerns and work with you to find the right solution.
- We will keep you informed about current techniques and aim to use the best materials available.
- We will give you a written estimate of the cost of any treatment.
- We aim to keep to appointment times, because we know waiting is frustrating for everyone.
From our patients
How you can help us
- Please arrive on time, or let us know as early as possible if you can’t make your appointment.
- Look after your treatment using the techniques we show you.
- Tell us if you’re unhappy with anything, so we can put it right and keep improving.
- If you’re happy with our care, please recommend us to friends and family.
Good to know
Before your visit
Cancellations
We’re a busy practice, so please give us as much notice as possible. Your slot can then go to another patient.
Running on time
We aim to see you at your appointment time. If we’re ever delayed, reception will keep you informed.
Access
Treatment rooms are on the first floor, with a chairlift available on request and an induction loop at reception.
Exemptions
If you’re exempt from NHS charges, please bring proof to the start of each course of treatment.
A safe, respectful practice
We want St Michael’s to be a safe and respectful place for patients and staff alike. Aggressive, abusive or threatening behaviour will not be tolerated and may result in you being asked to leave the practice.